Total Support HelpDesk is a simple, easy to use SERVER|CLIENT solution. Running Stand Alone w/ built-in CRM or integrate w/ Act! Database. Compatible w/ ACT! 18 and newer using Act! Connect. If you are off-plan and do not have access to Act! Connect, you can utlize our ADO link.
||Deploy your database anywhere! LAN or place into a Cloud Server environment. With easy user access from anywhere-anytime, right from your PC.|
Total Support HelpDesk is for any company or organization that needs to track calls/emails from their clients. From inception to resolution!
With built in Work Flow, Total Support HelpDesk gives you the ability to confirm and reassure your clients that their inquiries are being processed with the highest importance needed to provide them with a resolution as quickly as possible. With custom Priorities and Priority Escalation, you will never have an inquiry slip through the cracks.
Regardless of how your clients submit issues via web site form, email, twitter, facebook, phone, OnLine Help, Total Support HelpDesk gives you the tools needed to efficiently create inquiries.
Have remote users that would like to access via a mobile device or browser? No worries, we have an add-on solution called GO-Global.
|Total Support HelpDesk main industry is computer software technology. Originally for support tracking, now has expanded to the Health care, Education, Hospitality, and Government industry. If you have clients, prospects, members, or even employees and you need to track information about them or internal issues, then Total Support HelpDesk is the solution! Don't let the product name fool you, see the power within the product that makes Total Support HelpDesk still running strong since 1994.|