TIP0000044: Total Support HelpDesk for Sales |
Total Support HelpDesk is packed FULL of features. Features that no one company/organization would ever use. But we know there are some great features that can be used in such a way to provide a different solution you may not have thought about.... Total Support HelpDesk main function is call and email tracking associated mostly for 'support' services. While that is correct, we have expanded Total Support HelpDesk to include a full customizable Contact Manager. Now you can track your clients from Sales and Support with one solution! Many small to medium sized companies don't want or can't afford multiple solutions to share through-out the company/organization. But with Total Support HelpDesk, we provide that all-in-one solution. Start by creating unique Category and Products specific to your Sales Team and your Support Team. Category > Sales Products >Quotes; Purchase; Renewal; Sales Info; etc. Category > Support Products > Hardward; Software; etc. Use the 'Due Date' field for when your quote/renewal is expected. Use the STATUS field to enter a $ amount, merge this field into a Sales Template. Create Unique Priorities with Escalation to create a automated Sales Track process that can include Emails to your sales person so they are notified when something has changed. Simple E-Marketing and Group Emailing: Create nice templates, then create contact filters to select the group to Email. Known Issues Database is another database that has multiple uses. You can link inquiriy tickets to a Known Issue and send a group Email to all linked inquiry tickets. Purchases: EASY to keep track of what is coming due, when to send notices. Create two unique 'contact fields' Renewal Due (date field) and Renewal Notice (date field). Create filters based on the value to create your filters contacts. Create notices (via inquiries) and use the 'due date' field when the contract is due. We would be happy to show you how we do it, just ask and we love to show-n-tell! |