TIP0000009: GMail & Outlook 365

Question: How do you configure GMail or Outlook 365 to work with HelpDesk Scheduler Post Office? Answer: Requires HelpDesk v6 or newer. There are settings in your GMail and Outlook 365 account you must configure before you can configure in HelpDesk Services. Logon to your GMail or Outlook365 account and go to SETTNGS(location of settings may vary) CVlick on the tab 'Forwarding and POP/IMAP" Disable POP Enable IMAP Next you need to DISABLE the 2-step verification. This is not supported at this time. From our GMail or Outlook365 account, go to My Account, Sign In and go to your Security Options and turn Off 2-step verification Please also check with your Email provider on their supported ports.

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